Revision Policy

Revisions are contingent on the package select. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 48 hours.

Refund & Return Policy

At Meta Design Experts, we take pride in delivering high-quality services and ensuring that all work is carried out with professionalism and care. Please note that by purchasing our services, you agree to the following terms:

1. General Policy

   • All service sales are final unless otherwise stated.
   • Refunds will only be considered in cases where services were not delivered as agreed or where a proven error occurred on our part.
   • Dissatisfaction based on personal preference, change of mind, or customer error does not qualify for a refund.

2. Refund Eligibility

   A refund request may be reviewed only if::

   • The service was not provided in accordance with the written agreement.
   • There is a verifiable failure or error attributable solely to Meta Design Experts.
   • A written request is submitted within 7 days of the service delivery date.

3. Non-Refundable Items

   • Digital services, consultations, downloadable content, setup fees, deposits, and administrative charges are strictly non-refundable.
   • Promotional or discounted services are final sale.
   • Any portion of a service already delivered or utilized is not eligible for a refund.

4. Customer Responsibility

   • It is the customer’s responsibility to provide accurate information and requirements prior to the start of service.
   • Errors, omissions, or dissatisfaction resulting from incomplete, incorrect, or delayed customer input are not grounds for a refund, replacement, or credit.

5. Refund Process

   • To initiate a request, customers must contact us at [support email/phone] with order details and proof of issue.
   • If approved, refunds will be processed within 20–30 business days back to the original payment method.

6. Legal Rights

   This policy is in compliance with applicable consumer protection laws. Nothing herein affects your statutory rights regarding services that are defective or misrepresented.

How To Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

1. Specify your concern and claim your refund through any of the following three modes :-

• i. Toll free # (214) 612-5757

• ii. Live Chat.

• iii. Email. (info@metadesignexperts.com)

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Meta Design Experts and you would not legally be allowed to display any version of the design sent by the company.

1. Since the rights to design would now be transferred to Meta Design Experts , you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.

2. Working in a joint effort with the Government Copyright Agencies Meta Design Experts would share Copyright Acquisition data for the refunded outlines that would confine the re-utilization of the designs as original designs in the future.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here (info@metadesignexperts.com).

My Account

The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns and any other instructions for the designer. Failure to actively check the my account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please contact customer support at any time for prompt assistance.

Quality Assurance Policy

In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.

The designs are crafted after adequate and thorough research to ensure quality and uniqueness.

100% Satisfaction Guarantee

We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).

Domain and Hosting

Domain and Hosting are provided free of cost with packages, where applicable.

All the email accounts assigned with the website packaged can be configured on third party email software such as outlook.

If you wish to opt out of hosting the website with us, you will not be provided email accounts.

Delivery Policy

All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area.

All customized design orders are delivered via email within 5 to 7 days after receipt of order.

We offer a RUSH DELIVERY service through which you can have your first logo within 24 hours by paying just $100 additional! For further help, get in touch with our customer support department.

Record Maintenance

We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email the upon request.

Customer Support

We offer 24-Hour Customer Support to address your questions and queries.

You can get in touch with us at whatever time and we promise a prompt reply.

Correspondence Policy

YOU concur that Meta Design Experts is not at risk for any correspondence from email address (es) other than the ones took after by our own particular area i.e. “info@metadesignexperts.com” or/and any toll free number that is not specified on our site. Meta Design Experts ought not be considered in charge of any damage(s) brought about by such correspondence. We just assume liability of any correspondence through email address (es) under our own space name or/and by means of toll free number i.e. as of now specified on Meta Design Experts Website.

Money Back Guarantee

We are extremely confident of the work we do which is why we back it up with a money back guarantee. If we are unable to meet and beat your expectations, well give you a refund.

100% Unique Design Guarantee

At Meta Design Experts we promise that all of our logos are produced using scratch. We will provide you a logo that is adept and in complete compliance with your design brief.

Note:

If a customer does not respond for 3 weeks after onboarding, then their agreement will be terminated and if the customer wants to reactivate their agreement, they have to pay 25% (as a penalty) of the total amount for the project.